Manage IT
L1
First-level support handling basic user issues and ticket triage.
L2
Intermediate-level support addressing more complex technical problems and escalating as needed.
L2
High-level support handling advanced issues, often involving deep technical expertise and resolution of critical incidents.
Cloud Infra Support
Providing assistance and management of cloud infrastructure support (e.g., AWS, Azure) to ensure optimal performance, scalability, and cost-efficiency for cloud-based applications and services.
End-User Support Services
Offering technical assistance and support to end-users with EUC services, ensuring smooth operation of their devices, software, and IT tools to enhance productivity.
Infra Security & Network
Managing and safeguarding the network infrastructure and data against cyber threats and breaches through security measures, protocols, and monitoring.
DC/DR Operations Management
(Data Center/Disaster Recovery)
Overseeing the day-to-day operations, maintenance, and disaster recovery planning for data center facilities, ensuring data availability, business continuity, and minimal downtime.
Seamless Operations
Infrastructure support keeps business processes running smoothly.
Flexibility